FSG Blog

The Wisdom of Scenario Crowds

The strategic decisions that corporations have to make are of mind-numbing complexity. But we know that the more power you give to a single individual in the face of complexity and uncertainty, the more likely it is that bad decisions will be made.

 — James Surowiecki, The Wisdom of Crowds 

Meet the Metrics: The New Math of Measuring Effectiveness

One of the more interesting things I have found in my life and business experience is that numerical measures, or “metrics,” as we consultants are forced by law to call them, start to lose their usefulness on the day they are dreamt up.